Refund Policy

At  Amuser Mart, we strive to ensure a seamless shopping experience for our customers. Below is our comprehensive refund policy tailored to address the specific needs of the diverse categories we offer.

General Conditions for Refunds

1. Eligibility for Refunds:

○       Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories.

○       Proof of purchase (order confirmation, receipt, or invoice) is required for all refund requests.

2. Timeframe for Refund Requests:

○       Refund requests must be initiated within 7 days of receiving the product.

○       Some categories may have different refund periods as outlined below.

3. Non-Refundable Items:

○       Products explicitly marked as "Final Sale" or "Non-Returnable."

○       Gift cards and digital products (e.g., eBooks, software, etc.).

4. Mode of Refund:

○       Refunds will be processed to the original payment method within 7–10 business days after the return is received and inspected.

Category-Specific Refund Policy

1. Clothing & Accessories

●       Items must be unworn, unwashed, and with all tags attached.

●       Refund requests for clothing items must be made within 7 days of delivery.

●       Refunds will not be issued for intimate wear (e.g., lingerie, swimwear) unless there is a manufacturing defect.

2. Beauty & Personal Care

●       Refunds are available only for unopened, unused products.

●       Opened beauty products are non-refundable unless damaged during shipping or defective.

●       Refund requests must be made within 7 days of delivery.

3. Hardware & Tools

●       Items must be in their original condition, unused, and with all manuals and accessories.

●       Refund requests must be made within 30 days of delivery.

●       Customized or installed hardware items are non-refundable unless defective.

4. Stationery & Office Supplies

●       Stationery products must be unused and in their original packaging.

●       Refund requests must be initiated within 14 days of delivery.

5. Kitchenware

●       Kitchen items must be unused, undamaged, and in their original packaging.

●       Perishable items (e.g., food containers with food residues) are not eligible for refunds.

●       Refund requests must be made within 14 days of delivery.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

●       Notify us within 48 hours of delivery by contacting amusermart@gmail.com.

●       Provide clear photos of the damaged or defective product and its packaging.

●       A replacement will be provided, or a full refund will be issued after verification.

Refund Process

1. Submit your refund request through our [Refund Request Portal/Contact Form].
2. Pack the item securely to prevent damage during return shipping.
3. Ship the product to the return address provided by our team.

○       Return shipping costs may apply unless the item is defective or incorrect.

4. Once we receive and inspect the returned item, we will process your refund.

Contact Us

For any questions or assistance regarding refunds, please contact our Customer Support Team at:

●       Email: amusermart@gmail.com

●       Phone: 9462710919

●       Live Chat: Available on our website during business hours.

Thank you for shopping with Amuser Mart. We value your satisfaction and look forward to serving you again!